Find Local Benefits

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FAQ About MemberCard

1. Why MemberCard, MemberCardConnect and Public Media? 
With the MemberCard program, public media organizations are able to provide local savings opportunities for members, while raising needed funds for quality programming. The MemberCardConnect online component enhances and expands the local MemberCard program by better connecting local stations with members online, creating an easily navigable search forum for local benefits, and by offering members more value via brand-name online savings benefits and rewards.

2. Why are most local offers 2-for-1? 
The 2-for-1 local MemberCard offer provides great value with universal appeal, as stations mostly use the MemberCard to recognize members who contribute at higher giving levels. In addition, for local restaurants and businesses who participate, a uniform offer makes honoring the discount easier to remember when MemberCards are presented.

3. Why do most stations offer the MemberCard above the basic level? 
The MemberCard program is designed to upgrade member contributions. Most stations already provide benefits at the basic level - like program guides or newsletters - but the MemberCard prompts members to give at higher levels.

4. Are printed directories up-to-date? 
Each directory is printed with the most up-to-date benefit information available. Directories are updated for each order placed.

5. Are benefits listed online? 
Each station has their own member website - a live web directory at MemberCard.com, which is updated every 24 hours and includes benefits recently added and any changes to benefits. On their station's MemberCard.com page, members can also activate their access, view updates and additions to the thousands of online savings and rewards opportunities included with MemberCardConnect.

6. Can the MemberCard be branded for my station? 
Yes, the bottom half of the MemberCard is branded with your station logo and information. The top half of the MemberCard contains the MemberCard branding. Because some stations are in overlap markets, the uniformity makes it easier for benefits to accept the MemberCard, allowing stations to offer even more benefits to members.

7. Can I use MemberCard for my sustainer program or major gifts? 
Yes, MBI will brand a special MemberCard for any segmented group in your file - at no additional charge. Creating a specially branded MemberCard and directory is an excellent way to recognize those members on your file.

8. Is the embossed number of the MemberCard the member number? 
The embossed number can be personalized to include the member identification number, depending on the needs of the station and membership department. Otherwise, the embossed number is a control number that the restaurants may use to record MemberCard usage at their establishment.

9. Who chooses which benefits participate? 
Using input, suggestions and advice from station staff and member suggestions, MBI staff research local restaurants and venues, and compile a list of prospects for station staff members to review. MBI will only contact prospects that the station approves for recruitment.

10. Our members are spread out. Will they have access to benefits? 
Yes, MBI will analyze your member counts by city to ensure that benefits are recruited for your coverage area. Even larger stations with a statewide network will offer accessible MemberCard benefits in all member areas.

11. How often are new benefits added? 
MBI recruits new benefits at least once per year, and more often twice or more throughout the year. In order to maintain the best benefit to member ratio, MBI continues to analyze member data to ensure that members receive the most value possible.

12. Can members use benefits in other parts of the country? 
Yes, MemberCard holders have access to almost 12,000 benefits throughout the country and in Canada, through MBI's TravelCard program. Members contact MBI directly by phone or order online to receive TravelCards, only paying a nominal shipping and handling fee.

13. Who handles customer service? 
Member Benefits handles all MemberCard-related customer service issues within 24 hours, including following-up with the member and station representative with the resolution. If stations receive a call concerning a MemberCard customer service issue, we ask that they pass along the member's name, contact information and location they visited immediately by calling (800) 423-7645 so we can resolve the issue as soon as possible.
 



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Why MemberCard
Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits, Inc. has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.

It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.

Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBI has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.

It's a Turnkey Program
MBI does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.

It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources ���including scores of locally owned and operated small businesses ���as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

Why MemberCard

Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits, Inc. has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.


It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.


Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBI has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.


It's a Turnkey Program
MBI does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.


It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources - including scores of locally owned and operated small businesses - as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

MemberCard Program for Non-Profits

Member Benefit Inc. offers an innovative donor-relationship web platform created to cultivate more loyal donors and generate net revenue for nonprofit organizations. Designed to revolutionize the way nonprofits acquire and retain donors, MemberCardConnect links donors to their organizations via loyalty-building value, information and interaction.

Using MemberCardConnect, MBI collaborates with you to create your ideal donor benefits program, all at a low cost and with minimum of your staff time invested. It offers numerous branding opportunities, social networking, viral marketing, and countless value, all which can allow your donors to engage and interact with your organization as they continue their support.

For more information contact Alastair Monk at (450) 538-3330 or Monk@membercard.com.





Our Story

Member Benefits, Inc. develops and maintains contributor loyalty programs for nonprofit organizations. Our programs help our clients provide donors with valuable benefits in return for their continuing support.

We bring a fundraiser's perspective to our work and this drives us to keep costs extremely low and minimize the staff time required to implement a successful donor loyalty program. Working with nonprofit organizations is a source of pride for our team and we dedicate ourselves to helping our clients meet their fundraising goals.

Our in-house services include a print and card production facility, graphic design, website development, merchant recruitment and management and direct response consulting. Our main office is located in the seacoast region of New Hampshire, with remote offices in Georgia and Wisconsin.

MBI was founded in 1990 by its current CEO, Jonathan Sack and Mel Richey, who retired in 1999. The entire MBI team is devoted to evoking the amazement of our clients over the quality of our service and our commitment to helping them succeed.