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Privacy Policy

We at Member Benefits LLC respect the privacy of our visitors and are committed to preserving your privacy every time you visit or communicate with our site.  This Privacy Policy generally describes what information we collect when you visit this Website (membercard.com) and how it may be shared. The terms "we," "our," and "us" in this Privacy Policy refer to MBLLC ("MBLLC").

What Information We Collect

When you visit our Website, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our Website. You may be able to improve your experience on our Website by providing us with your email address and name (as needed) when signing up for email or newsletters, making inquiries, providing feedback or comments, ordering TravelCards, or requesting further information about a product or service.

While some of the information you submit may be personally identifiable information, much of it is not. Personally identifiable information is information that identifies a particular person. Examples include your name, phone number, email and address. It is possible to browse our Website without actively submitting any personally identifiable information.

We may use this information for a number of purposes, for example, to better service your requests and/or inquiries, monitor Website usage and/or performance, improve the customer experience of our Website, ensure technological compatibility with your computer, or conduct aggregate analyses on usage patterns.

Automatically Collected Information

Every time you visit a website, some information is automatically collected from you. This information may include some or all of the following items: the Internet Protocol (IP) address and/or domain of the computer accessing our Website; type and version of Internet browser software and operating system you use; date, time, and duration of your Website access; specific pages, buttons, images, videos, links, or forms that you access while visiting the Website; and demographic information concerning the country of origin of your computer and the language(s) used by it.

Cookie Usage

"Cookies" are small text files that are placed on your computer to distinguish you from other visitors to our Website. The use of cookies is a standard practice among websites to collect or track information about your activities while using a website. When you visit our Website, we may use cookies to gather information regarding our services. Most people set their browsers to accept cookies as this allows websites to "recognize" you on subsequent visits to the website. You can choose to have your browser warn you every time a cookie is being sent to you, or you can choose not to accept cookies. You can also delete cookies from your computer at any time. If you refuse cookies, the functionality of our Website may be impacted or become non-functional.

In addition to using cookies, we may also use similar technologies to track users' interactions with our Website.

We may use these technologies on our Website to verify your identity, remember personal settings including your preferences, to offer you additional options or enhance your online experience, and to improve our products and services. We may also use them for marketing site personalization, and tracking of online applications and programs that we may place on our Website or other linked and/or partner websites. Cookies used for tracking advertising effectiveness do not collect personally identifiable information. In order to better serve you, some of these technologies allow us the ability to view your past interactions with our Websites and/or online banking environment for customer service, troubleshooting, risk analysis and fraud detection, as well as other related purposes.

Information You Choose to Provide

For most of the browsing on our Website, we neither require nor collect personally identifiable information. You can browse our Website and take as much time as you want to review our services without having to provide such information.

Refund Policy

MemberCards in good, unused condition may be returned within 6 months with expriation date at least 6 months out.

Electronic Communications

Our Website contains several areas where you can submit information to us electronically. Forms of communication such as, email, text messaging, our Website Contact Us or similar forms, or other forms of electronic communication are inherently insecure. Please refrain from submitting sensitive personal information (such as a credit card number) via email or similar method of communication.

When you send an email to us, or complete any of our Website forms online, including subscribing to our Benefit Alert newsletters or other electronic forms of communication, and you provide us with your email address, you consent to receive electronic reply communications from us. We may retain the content of the email, your email address, and our response in order to better service your needs or for legal and/or regulatory compliance reasons. You may unsubscribe from any electronic communications at any time by clicking on the "unsubscribe" link in newsletters, by emailing memberservices@membercard.com or writing to Member Benefits LLC, Member Services Department, 200 Internation Drive, Suite 130, Portsmouth, NH 03801. You may also call our toll-free line at 1-800-423-7645 Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time.

Third Party Websites

As a convenience, our Website contains links to third party websites which have their own privacy policies. MBLLC does not make any representations or warranties regarding these third party websites. We encourage you to review the privacy policies and terms of use of any third party websites you access from our Website before you share any personally identifiable information.

The Online Rewards section of this Website is operated by Pagelot Rewards, Inc. and has its own Terms and Conditions. If you register for Online Rewards, please refer to Terms and Conditions provided you upon registration.

Sharing Your Information with the Nonprofit Organization Identified on this Website

We may share your name and email address with the nonprofit organization you support and for which you received the membership/donor benefits in connection with this Website. By providing us with your name and email address, you consent to allowing us to share this information specifically with the nonprofit organization you support. We will not otherwise share your name, email address or other personally identifiable information unless so required by law: in response to judicial or other governmental subpoenas, warrants and court orders served on us or as required by law; to comply with governmental legal or regulatory requirements; to protect our rights or property, our legitimate business interests, or to enforce the provisions of our terms or policies; and to protect or defend us and any of our officers, directors, employees, agents, contractors and partners, in connection with any legal action, claim or dispute; or as authorized by you.

Online Security

We take every precaution to protect any personally identifiable information you provide us through our Website. We maintain security standards that are designed to protect your information as it is transmitted from your computer to our network. This technology is called Secure Socket Layer (SSL). SSL is the leading security protocol for data transfer on the Internet and helps to protect the safety and confidentiality of your online credit card information. Secure Website areas are designed by a lock symbol and the URL designation https.

How to Protect Your Personally Identifiable Information

When deciding how you can best protect your personally identifiable information, you may opt simply not to volunteer it. The Federal Trade Commission's websites (www.ftc.gov and www.onguardonline.gov) offer useful information about what precautions you can take to protect against the misuse of your personally identifiable information.

Suspicious Email

We will never email you to request personal account information over the Internet or by any other means. Help protect yourself against online fraud; if you suspect that an unsolicited email is fraudulent, please contact us.

Unauthorized Access

Unauthorized attempts to upload or change information on our Website are strictly prohibited by law and may be punishable under the Computer Fraud and Abuse Act of 1986.

Changes to Our Privacy Policy

MBLLC reserves the right to change this Privacy Policy at any time and without notice simply by posting such changes on our Website. Changes in our Privacy Policy are effective immediately upon posting, and the date of the most recent policy is noted at the end of this Privacy Policy. It is your responsibility to read and understand this Privacy Policy and to remain informed about any changes to it, so we encourage you to visit this page on a regular basis and recommend you print out a copy of our Privacy Policy for your records by using the print command on your web browser.

Consent

Your use of our Website constitutes consent to the Privacy Policy then in effect.

Contacting Us

If you have any comments or questions about any of our policies or our website, please contact us at (800) 423-7645 or customerservice@membercard.com.

Our mailing address is 200 International Drive, Suite 130, Portsmouth, NH 03801.

 


Why MemberCard
Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits LLC has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.

It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.

Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBLLC has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.

It's a Turnkey Program
MBLLC does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.

It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources ���including scores of locally owned and operated small businesses ���as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

Why MemberCard

Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits LLC has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.


It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.


Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBLLC has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.


It's a Turnkey Program
MBLLC does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.


It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources - including scores of locally owned and operated small businesses - as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

MemberCard Program for Non-Profits

Member Benefit Inc. offers an innovative donor-relationship web platform created to cultivate more loyal donors and generate net revenue for nonprofit organizations. Designed to revolutionize the way nonprofits acquire and retain donors, MemberCardConnect links donors to their organizations via loyalty-building value, information and interaction.

Using MemberCardConnect, MBLLC collaborates with you to create your ideal donor benefits program, all at a low cost and with minimum of your staff time invested. It offers numerous branding opportunities, social networking, viral marketing, and countless value, all which can allow your donors to engage and interact with your organization as they continue their support.

For more information contact Alastair Monk at (450) 538-3330 or Monk@membercard.com.





Our Story

Member Benefits LLC develops and maintains contributor loyalty programs for nonprofit organizations. Our programs help our clients provide donors with valuable benefits in return for their continuing support.

We bring a fundraiser's perspective to our work and this drives us to keep costs extremely low and minimize the staff time required to implement a successful donor loyalty program. Working with nonprofit organizations is a source of pride for our team and we dedicate ourselves to helping our clients meet their fundraising goals.

Our in-house services include a print and card production facility, graphic design, website development, merchant recruitment and management and direct response consulting. Our main office is located in the seacoast region of New Hampshire, with remote offices in Georgia and Wisconsin.

MBLLC was founded in 1990 by its current CEO, Jonathan Sack and Mel Richey, who retired in 1999. The entire MBLLC team is devoted to evoking the amazement of our clients over the quality of our service and our commitment to helping them succeed.