Using MemberCard

 

MemberCard offers exclusive member-only deals and discounts to help you save on the things you do every day.

Frequently Asked Questions

  • 1. How do I get a Digital MemberCard?
    The Digital MemberCard is received as a benefit of membership from the organization you support when your donation has been received. Contact your participating organization to inquire.
  • 2. Need to make a change to your donation or membership details?
    Your donation and membership details are handled by the organization you support. Contact the organization to inquire about or make changes to your membership details including cancellation, changing your payment method, address updates, thank you gifts, etc.
  • 3. Where can I find the Digital MemberCard?
    You can find the Digital MemberCard in the Google Play store or the Apple App Store by searching MemberCard (all one word). MemberCard is one of the first to display. If you are installing this on an iPad, you will need to search for the app by filtering “for iPhone only.” The app will not appear with your organization’s logo in the app stores. Visit our FAQs specifically for the mobile app here: https://membercard.com/using-mobile/.
  • 4. Do I have to use the Digital MemberCard to redeem offers?
    Yes.
  • 5. I am on a monthly sustaining plan; will I automatically receive a new Access Code each year?
    If you contribute monthly, your organization may automatically send a new access code each year. Please contact your organization to confirm.
  • 6. How can I stay informed of benefit changes throughout the year?
    To increase the value of your MemberCard, benefits are added and updated on a regular basis. The MemberCard app is constantly updated throughout the day. You can also visit our website, membercard.com and enter your state and organization.
  • 7. Is the MemberCard honored on holidays or with specials?
    The MemberCard is not valid on major US and Canadian holidays including all US Federal Holidays, Canada Day, New Year's Eve, Martin Luther King Day, Valentine's Day, Presidents Day, St. Patrick's Day, Good Friday, Easter, Mother's Day, Memorial Day, Juneteenth, Father's Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Remembrance Day, Victoria Day, Thanksgiving, Boxing Day, and Christmas Eve and Day. The MemberCard is also not valid in conjunction with other specials, special events, discount offers or coupons. Please contact the benefit provider in advance to determine if there are any additional usage restrictions.
  • 8. How many times can I use each benefit?
    Unless otherwise stated, all benefits are single use only.
  • 9. Who do I contact if I have difficulties using my MemberCard?
    Should a problem arise with any of your MemberCard benefits, please contact Customer Service by emailing CustomerService@MemberCard.com or phone (800) 423-7645 Mon-Fri 8:00am-5:30pm ET. You may also fill out an online feedback form to have a member of our Customer Service team follow-up with you: https://membercard.com/contact-us/.
  • 10. How can I suggest a merchant for the MemberCard program?
    Send an email to suggestions@membercard.com with the name of the business as well as the city and state of the location. If possible, include a street address, website and/or phone number.

Questions?

Contact MemberCard Customer Service by email CustomerService@MemberCard.com or phone (800) 423-7645 (EST) during normal business hours. You may also fill out an online feedback form, to have a member of our Customer Service team will follow-up with you.
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