Using Mobile

 

MemberCard offers exclusive member-only deals and discounts to help you save on the things you do every day.  New offers are added regularly so check back often to find the latest offers near you.

Frequently Asked Questions

  • 1. Where is my access code?
    Most often your access code is located on the front of your plastic MemberCard. Access codes are alpha numeric and formatted as XXXXXXXX-XXX; the last three characters always numeric and the hyphen should be included when entering the code. Some organizations provide your access code in an email or letter rather than on your plastic MemberCard.
  • 2. How do I enter a new access code?
    Once logged in to the mobile app, click on settings in the top right-hand corner, tap ‘Add Access Code’, enter access code and tap the ‘Save’ button.
  • 3. Why is the app not recognizing my access code?
    Please confirm you are entering the entire access code, including the hyphen and last three digits. If you have entered the code in entirety and are still experiencing difficulty, please call 800-423-7645 for assistance.
  • 4. How do I redeem benefits?
    Select an offer to redeem and follow the prompts. Some benefits are redeemed in-person while others are redeemed online.
  • 5. How do I redeem benefits?
    Select an offer to redeem and follow the prompts. Some benefits are redeemed in-person while others are redeemed online.
  • 6. I am a member of more than one participating organization; can I enter multiple access codes?
    Yes! You can enter multiple access codes if you have multiple MemberCard access codes Click on the Settings "gear" in the top right-hand corner, tap ‘Add Access Code’, enter access code and tap save.
  • 7. How do I filter search results?
    Tap ‘Filter’ at the top of the app screen to bring up the menu of options. Tap on the category you wish to view and the associated offers will populate for you.
  • 8. How do I turn on/off location settings in the Mobile App?
    Use the menu bar located in the top left corner of the app to manage notifications.
  • 9. What is the best way to stay up-to-date with my benefits?
    Benefits are updated on a regular basis so check the app frequently for updates.
  • 10. How many times can I use each benefit?
    Unless otherwise stated, all benefits are single use only.
  • 11. Is the MemberCard honored on holidays or with specials?
    Unless otherwise stated, MemberCard benefits are not valid on major US and Canadian holidays including all U.S. Federal Holidays, Canada Day, New Year’s Eve, Valentine’s, St. Patrick’s, Good Friday, Easter, Mother’s, Father’s, Remembrance, Victoria, Boxing, and Christmas Eve. The MemberCard is also not valid in conjunction with other specials (Early Bird Specials, etc.), discount offers (such as senior citizen discounts), or coupons. Please contact the benefit provider in advance to determine if there are any additional usage restrictions.
  • 12. Who do I contact if I have difficulties using my MemberCard?
    Should a problem arise with any of your MemberCard benefits contact the MemberCard Customer Service by email CustomerService@MemberCard.com or phone (800) 423-7645 (EST) during normal business hours to speak with Customer Service Representative from Allegiance Fundraising Group, the company assisting your local organization with the MemberCard program. You may also fill out an online feedback form, to have a member of our Customer Service team will follow-up with you.

Questions?

Contact MemberCard Customer Service by email CustomerService@MemberCard.com or phone (800) 423-7645 (EST) during normal business hours. You may also fill out an online feedback form, to have a member of our Customer Service team will follow-up with you.