MemberCard offers exclusive member-only deals and discounts to help you save on the things you do every day. New offers are added regularly so check back often to find the latest offers near you.
Frequently Asked Questions
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1. Where can I find the Digital MemberCard?You can find the Digital MemberCard in the Google Play Store or the Apple App Store by searching for “MemberCard” (as one word). MemberCard is one of the first to display, and has the teal and white MemberCard logo.
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2. Where is my access code to activate the Digital MemberCard?Your access code is sent to you by email up to two weeks after your qualifying donation is processed. You can find that email by searching your inbox (and spam/junk mail folders) for “MemberCard” as one word. Please note, your organization may mail a letter with your access code if it cannot be emailed. Access codes are alphanumeric and formatted as A1B2C3D4-000. The last three characters are always numeric.
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3. Why is the app not recognizing my access code?Please confirm you are entering the entire access code. The hyphen will auto-populate after you enter the first eight characters and then you must include the last three digits. If you have entered the entire code and are still experiencing difficulty, please contact us at (800) 423-7645 or mobile@membercard.com.
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4. The app says my email address is already in use, why?This indicates you may already have an existing account with us. Instead of creating a new account, select the link that says "Already a member? Sign In" and then enter the requested information. This option is for members who already have an account associated with their email address.
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5. How do I redeem offers at a place of business?1) Open the benefit you would like to use on your smartphone. 2) Show the offer to server or cashier at that location. 3) Once they have seen it and are ready to accept the offer, select “Redeem Offer.” 4) You will see a prompt asking if you are ready to redeem. Select “Yes” and then “Confirm Redemption.” 5) That offer will then be marked as “USED.” 6) Staff will enter the discount according to their point-of-sale system.
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6. How do I redeem offers online?1) Open the benefit you would like to use. 2) Select “Redeem Online.” 3) Select “Yes.” 4) Select “Get Benefit” and you will receive a code to use and/or be directed to that merchant’s website with the discount applied.
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7. Do I have to use the Digital MemberCard to redeem offers?Yes. You may be directed to another website for certain merchants or online offers.
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8. I am on a monthly sustaining plan; will I automatically receive a new access code each year?If you contribute monthly, your organization may automatically send a new access code each year. Please contact your organization to confirm.
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9. How do I filter search results?Tap on the button of the category you wish to view, and the associated offers will populate for you. You can filter these further by selecting from the drop-down menu. You may also change the radius to view benefits available in your area by tapping under the map icon in the upper right-hand corner. The default is 25 miles, but you can slide that from 5-200 miles and select “View Results.”
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10. How do I change location settings for the Digital MemberCard? Can I turn them on or off?As a general guideline: navigate to your phone's Settings, then Location. Choose the MemberCard app and select your permission preference such as: "Always," "Only while using the app," or "Deny."
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11. How do I update my profile information?Go to the menu in the Digital MemberCard, which can be found in the upper left-hand corner (three lines) and choose the option you’d like to update.
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12. Who do I contact if I have difficulties using my Digital MemberCard?Should a problem arise with any of your MemberCard benefits, please contact Customer Service by emailing customerservice@membercard.com or phone (800) 423-7645, Mon-Fri, 8:30am-5:00pm ET. You may also fill out an online feedback form to have a member of our Customer Service team follow up with you: https://membercard.com/contact-us/.
Questions?
Contact MemberCard Customer Service by email CustomerService@MemberCard.com or phone (800) 423-7645 (EST) during normal business hours. You may also fill out an online feedback form, to have a member of our Customer Service team will follow-up with you.